Support
IT Support
Our technical support team is here to ensure your business keeps running smoothly.
24/7 Availability
Enterprise SLA tier includes round-the-clock support across all time zones.
Multi-Channel
Reach us via email, live chat, or phone — whatever works for you.
Proactive Monitoring
We monitor your servers and systems and alert you before issues impact your team.
Fast Resolution
Average first-response time under 30 minutes for priority and enterprise tiers.
SUPPORT PLANS
Choose your support level
Choose the level of IT support and maintenance that matches your business needs and operational urgency.
Standard
Included
Included with every Pharmacy & POS plan
- Email support (24h response)
- Knowledge base access
- Community forum
- Standard software updates
Most PopularGet started
Priority
$299/mo
For teams that need faster response times
- Live chat support (4h response)
- Phone support (business hours)
- Priority ticket queue
- Quarterly IT health checks
- Dedicated account manager
Enterprise SLA
Custom
White-glove IT support for large organizations
- 24/7 phone & chat support
- 15-minute SLA for critical issues
- Dedicated technical support team
- Custom onboarding program
- Executive business reviews